I Talked. Now What?

Let’s talk about mental illness.

Good advice, and if you’re ready to take this step (or have already), congratulations! That in itself is a very big and scary accomplishment.

But sometimes you don’t know what to say, or how to say it. Or are too scared and overwhelmed to get it out clearly.

Or maybe you’ve tried to talk with your doctor or another care provider, but it didn’t go as well as you wanted. Maybe you didn’t feel you were heard, or your cares were dismissed. Or you weren’t talking to the right person.

Download, print and fill out this free worksheet. It will help you collect your thoughts and the information you need to have a useful and productive conversation with your care provider.

Download: Your Mental Health Worksheet (PDF)

(If you find this helpful, please sign up for my newsletter via the form at the bottom right of this page. You’ll be informed of more helpful resources like this worksheet in the future).

You’ve come this far. Don’t stop now.

Keep talking, until you get the answers (and help!) you need.

Let’s Talk, Don’t Stop!

January 28th is Bell Let’s Talk Day. Kudos to Bell and all the people who participate in this event for the work they’re doing to help reduce the stigma of mental illness.

Working up the courage to step forward and admit to someone else that you’re worried you may have a mental health problem is one of the toughest things to do for many people. With continued efforts to reduce stigma, hopefully asking for help will be easier.

But what if you work up the nerve and ask for help, and get completely shut down?

Too often, that is exactly what happens. And if your concerns get dismissed out of hand, what then? It’s likely going to be a long time before you try to ask for help anywhere again. And that is a tragedy.

Things you Don’t Want to Hear

Below are some of the many things that have been said to people worried about their mental health, looking for help for the first time. And these are all coming from health providers, mostly physicians or in some cases mental health professionals.

“Don’t be silly, you’re fine”

This is likely to come from friends and family members, often parents, worried about the stigma of mental health and how being labelled might affect you (and them). But it can come from health providers too, whether they’re too busy, think you just worry about everything (helloooo…), or are themselves stigmatized or biased against dealing with mental health issues.

Of course, some times it is true that you’re fine. Most people aren’t experts at differentiating between emotions that are a normal part of human experience and those suggestive of mental illness. You’re asking for their expertise, and at the very least a conversation about whether or not your feelings are causing you problems is warranted. In fact, using that opening to probe deeper is prudent, as many people have a hard time talking about these things, and will downplay or minimize their symptoms.

If you’re approaching someone for the first time about mental health concerns, they should at the very least take you seriously. Most people don’t do this as a joke.

(Ok, some people may do it in a humorous manner, but that’s usually nervousness. And people who have been receiving mental health treatment for some time often develop a very biting sense of humour. But it’s certainly not there at first.)

“Psychiatrists are only for people with schizophrenia”

Yes, a family doctor actually said that to someone asking if it would make sense to speak with someone about a problem they were having.

Yes, many family doctors treat mental health issues, as do many other professionals. And yes, some psychiatrists are very specialized, and may see only people with certain types of disorders. But to suggest that psychiatrists in general don’t see people with more common mood and anxiety disorders is ludicrous.

“Here’s a prescription”

You unburden yourself after feeling for months that your life is falling apart, and that’s your doctor’s answer? Take a pill?

This is worth exploring in more detail another time, but that’s no way to respond to someone. Medications may well be the right answer, but they definitely need to be placed in a larger context. If that’s all you heard, you’re certainly not going to feel like you were taken seriously or listened to. And most people, rightly so, are probably hesitant to jump into mind-altering drugs without some education.

Yes, family doctors are busy. But really? You deserve better than that kind of response.

“Go see a counsellor”

Again, this needs to be put in context. As I’ve talked about before, there are lots of different types of mental health professionals, but knowing which one is right for you, and being able to financially or otherwise access them is often difficult or impossible.

Without any context, and some pointers in a particular direction, you’re probably going to get stuck, and feel about as good as you did if a prescription was shoved in your face.

“Well at least you don’t have cancer”

Possibly one of the most ignorant and dismissive things you could say to someone struggling with mental health issues.

“Get some more exercise and you’ll feel better”

This may well be true for some people, but certainly not for most. If that (or any other “quick fix”) is the answer given when you first approach someone, they haven’t been listening to you.

It’s true that exercise can be helpful for many people with mild-moderate depression. I know personally it delayed me needing to start antidepressants for a year or two, and keeps the dose I need lower than I would need without exercise.  But that’s several steps down the road, after some basic things like investigating the exact nature of your problems, and perhaps trying to find out what may be causing them.

“You should go to church”

Yes, some people take comfort in religion (for the record, I’m not one of them). And while I won’t downplay that, it has its limitations. Mental illness is a health issue. And to turn a previous question around, “would you go pray as the only thing you do if you have cancer?” And yet, some people still do.

Speaking to a religious or spiritual leader may be helpful, but like any other type of counsellor, you have to understand their background and training. While many clergy are getting better at recognizing legitimate mental health concerns and redirecting people appropriately, many have absolutely no knowledge or training in this area whatsoever. I’d rather not take my health on faith. And if the words “sometimes exorcisms are appropriate…” cross their lips, run.

“You must have done something wrong”

Otherwise known as “it’s all your fault.”

It’s truly amazing how often people get confronted with this, again often from family and friends, but there are even some health providers who will respond to certain types of mental health issues (e.g. some personality disorders) in this way.

Blaming people is not the answer, and shows just how far we still need to go in terms of education. Or how many people make themselves feel good by putting other people down. Mental health blogger Natasha Tracy describes this far better than I could.

“It’s all just in your head”

Technically, this may be mostly true (though you’d be amazed how much serotonin you can find in the intestines). But what people are really saying is that you’re imagining things, and that you don’t have a real health issue.

This is an obstacle for a lot of people, in the sense that there’s no blood test or diagnostic imaging investigation that will provide a mental health diagnosis. Without such “objective” evidence, it can’t be real, can it?

Yes it can. Very, very real.

“Just suck it up, you’re not even trying”

This often comes from people (including some doctors) who think that you’re consciously choosing to feel the way you’re feeling, and that if you just decided to, you could “snap out of it.” Again, this is one of the things that separates normal fluctuations in mood from mental illness.

In lieu of rebutting this, I’ll share one of my favourite cartoons on the matter (see original source):

2013-11-21-Helpful Advice

Don’t Stop Talking

Talking about your mental health concerns is the first step.

But sadly, you’re not always going to get a respectful and helpful response.

If that is the case, remember that you’re not alone. There are still too many barriers to accessing good mental health advice and care, and it’s too easy to get discouraged. It may not be easy, but try again. Keep asking for help.

You may or may not have a diagnosable mental illness. But there are trained professionals out there that can help you determine that, and what to do next.

Remember, whatever your mental health symptoms get labelled, if they are affecting your quality of life, it’s a problem.

Keep talking.

Don’t stop.

Rationing Mental Health Care, Part Two: Doctor Fees

In the previous post, I talked about how healthcare administration, by controlling the training opportunities, facilities, hiring and activities of physicians, psychologists and other mental health practitioners can restrict the amount and type of access to mental health care.

In this post, I want to take a closer look at another mechanism that is used, the physician fee schedule. Most physicians, in part or in whole, generate income by billing governments for specific services they provide. Exactly what services they can bill for, and how much they can bill, are determined by agreements negotiated between payers (i.e. provincial governments) and doctors (via provincial medical associations). This is known as “fee for service”.

So important to note, fee for service physicians aren’t paid for their time, and everything they do isn’t billable, which is why so many will charge you for things like letters, doctors notes, missed appointments, etc. (Try finding a lawyer who will do work for free). Also important to note, not all billable services pay the same or take the same amount of time. Other things being equal, most doctors will probably try to maximize the amount of their billings. This makes the structure, regulations and restrictions of the fee schedule extremely important, not only for provincial government health budgets, but also for the type of care that will be delivered.

A Study in Contrasts: Alberta and British Columbia

While you’d think that there wouldn’t be much more to say about different fee schedules than one province overall paying more or less than another (depending on the bargaining strength of the respective doctor’s association), surprisingly there are some big differences that significantly impact care.

I’ll illustrate this by comparing geographical, if not always ideological, neighbours, Alberta and British Columbia.

Yes, in general Alberta pays a fair bit more (25%, give or take) for many equivalent psychiatric services, which perhaps makes it easier to attract and retain more psychiatrists to Alberta, but there’s a lot more to it than that.

One interesting thing that BC’s psychiatry fee schedule does is make explicit that the schedule explicitly recognizes the shortage of psychiatrists as compared with the need for care, and is designed to influence the amount of care offered and how it is distributed:

Due to the unmet demand for psychiatric services, prolonged time-intensive psychiatric treatment must be provided only to the extent that it is justified and cost-effective in the context of limited psychiatric treatment resources and waiting lists.

Where Care is Delivered

In Alberta, psychiatrists who provide 15 minutes of patient care in a hospital would get reimbursed the same amount if they provided the same care in an outpatient clinic or a private office.

In BC, services provided in hospital get reimbursed at approximately a 15% higher rate.

Other things being equal, this would push more psychiatrists in BC towards practices where they can do inpatient work. Which, in an age where you’re pushing care away from hospitals and into the community, is a bit puzzling.

But, the BC healthcare bureaucracy can control how many inpatient psychiatrists they hire, as well as the number of inpatient psychiatric beds. When it comes to outpatient care, there’s nothing to stop any number of psychiatrists from opening up their own private practice. That’s an amount of care (and a cost) that can’t be as easily controlled. Better to encourage psychiatrists to take inpatient jobs.

But is 15% really that big a deal? Enough to have an impact, but here’s also where the much lower fees in BC compared with Alberta can make a difference. If you’re running your own private practice, you’ve got a lot of overhead to pay for (office rent, administrative support, supplies, etc.). That comes straight out of your pocket.

Another option is for psychiatrists to find a job working in a government run outpatient mental health clinic. You still bill the same as if you were in private practice, but usually most of your overhead is covered by the clinic, rather than it coming out of your pocket. Plus there are certain mysterious yet scarce extra incentive payments called “sessionals” to help cover non-billable work, not available if you’re in private practice. All of a sudden you’re back to clearing a pretty reasonable amount of money.

Did I mention the number of psychiatrists, their scope of practice, and the type of work they do in government run outpatient mental health clinics is controlled by the healthcare bureaucracy?

In contrast, Alberta psychiatrists bill the same whether they’re doing outpatient or inpatient care. Those running private practice still have overhead, but with the higher amount of billings (and as it turns out, more things that are billable) you can still make a pretty respectable amount of money.

This is purely an approximation (though based on a real scenario), but an outpatient psychiatrist in private practice in Alberta might bill $300,000 per year, pay overhead of $75,000, and so bring home $225,000 before taxes.

In BC, the same private practice outpatient psychiatrist would likely bill only about $225,000, yet have the same $75,000 overhead, yielding $150,000. That’s 1/3 less than in Alberta, which is quite a bit. The same BC psychiatrist working inpatients or in a government outpatient clinic would bring home pretty close to $225,000.

Needless to say, there are a pretty reasonable number of psychiatrists in private practice in Alberta. But in BC, the vast majority work in government-run clinics or hospitals, where the amount and type of care provided can be controlled.


That was a lot of detail, but it illustrates how the fee schedule can drastically impact the type of practices that psychiatrists will work in.

Here’s something a bit simpler, that illustrates how the type of care provided can vary.

Consultations are when typically a family physician refers a patient to see a psychiatrist. The psychiatrist sees the patient once, and usually comes up with a diagnosis and some recommendations. They then write a report which is sent back to the family physician, who (hopefully) implements the recommendations.

In BC, a psychiatrist will bill a flat fee for a consultation, currently about $215, regardless of how long the consultation may take.

In Alberta, the psychiatrist is paid a flat fee for the first half hour (currently $179), and then $50 for each additional 15 minutes spent on the consultation.

One hour is probably the minimum time you’d need to do a good consultation on a fairly straightforward patient, so again factoring in that BC generally pays lower than Alberta, the fees sort of match up.

But what if you’ve got a complex patient? In Alberta, the psychiatrist can choose to spend the time they need to do a good job. In BC, there is no way to bill for a longer consultation. So the psychiatrist can spend the extra time, but they’re not getting paid for it.

My psychiatrist wife’s private practice (in Alberta) specializes in complex patients, often those with multiple diagnoses, who have been sick for a long time, and who generally have multiple other medical problems to boot. It’s not unusual for her to spend two hours or longer to get a good handle on these patients. As a result, she’s often able to identify and solve longstanding patient problems that may have been going on for years, and missed by several other psychiatrists who never spent the time.

In BC, where longer consultations aren’t compensated, what happens to the complex patients?

Appointment Length

Another area of difference influences the length of followup appointments for those seeing a psychiatrist on an ongoing basis.

Both BC and Alberta bill followup care in 15 minute blocks called “units”. One unit of care in Alberta is $54, in BC it’s $46. Two units are double that, so $118 or $92.

Three or four units? In Alberta, it’s triple or quadruple the one unit rate. But not in BC, where it’s about 10% less. And even longer than four units (one hour)? In Alberta, you keep going up at the same rate, but in BC you can’t bill more than four units. Talk about an incentive to keep appointments short, regardless of the circumstances or need.

Interestingly, for those who really want to maximize their income at the expense of good care, Alberta wins. In Alberta you can bill one unit as long as you spend “the majority” of the time (i.e. at least 7.5 minutes). In BC, you need to spend a lot more (12.5 minutes) to bill. So the psychiatrist in Alberta who runs 8 minute appointments can see seven people per hour and bill each one for a full unit, making nearly twice as much as someone who sees them for a reasonable amount of time.

Care for the Many or the Few?

On top of that, BC places more restrictions on following patients. If you need to see a patient for more than two hours a week, you need to justify it and get it approved before you’ll be paid. If you see a patient for longer than six months, you need to have their family doctor essentially “okay” that they still need to be seen by a specialist. Again, no such restrictions in Alberta.

The rationale here is to avoid valuable psychiatric care being used on people who really don’t need it, the so-called “whiny well”. A controversially titled article in the October 21, 2014 issue of The Medical Post (a physician trade rag) called “Psychiatry: A Profession in Decline?” talked about the phenomenon of some psychiatrists seeing a small number of wealthy clients for years on end, who neither really needed the care of a psychiatrist, and could certainly afford a psychologist.


As this deep dive into fee schedules shows, these dry and bureaucratic documents can have a massive impact on the type of mental health care delivered in a province. From the number of psychiatrist, where they practice, what services they offer, and how many patients can receive care, they are an important tool in rationing mental health care in Canada.

Aside from the overall higher fees in Alberta, this discussion illustrates how that province’s fee schedule imposes fewer actual restrictions on psychiatrists and less incentives to adopt a particular practice model. It encourages more flexibility by individual practitioners by its effective absence of policy, and so reduces certain opportunities to tailor the mental health system towards a particular structure.

I actually applaud BC for being explicit that the fee schedule helps implement a policy, in particular that given there are so few psychiatrists, it’s better to have more people receive perhaps lesser care, than some people perhaps receive very good care, but others receive nothing. I’m less sure about the policy itself, but at least it puts it out in the open (to a small audience) for discussion.

I’m less excited that so many policy decisions in BC are embedded in an opaque and largely unaccountable health bureaucracy, which at best centralizes opportunities for responsiveness, excellence and innovation, and at worse stifles them.

Further Reading

You can find Alberta’s fee schedule online (both the description of services and fees for those services). It contains services for all physicians; you can search for psychiatry codes, which start with “08.”).

BC’s fee schedule for psychiatrists, including both service descriptions and fees is also available online.

A 2012 position paper by the BC Psychiatric Association had a very good discussion about BC’s fee schedule, and the impact it had on care and psychiatrist recruitment and retention. This appears to have been prepared as a planning document leading up to the recently concluded MSP negotiations, and has since been removed from the web.

Rationing Mental Health Care, Part One.

Anyone who has tried getting mental health help knows that it can be very difficult to find. Clearly, there isn’t enough care available to satisfy the need that’s out there. One look at the recent shameful stories about Canadian Forces Veterans who are unable to access adequate mental health resources for widespread problems like PTSD, provides a glimpse into the problem.

There are significant practical, philosophical and economic issues at play in terms of how much care should be provided, particularly within our publicly funded healthcare system. This is not a simple problem with a simple answer, and I’m not offering one.

I will say this: serious, widespread, public, adult conversations on these issues need to be happening, and they are not. Our public discourse resembles cheerleading squads chirping at each other with ideological, “gotcha” sound bites. Real decisions are being made by a small minority, with little input, that do have significant impacts on all of us.

I want to demonstrate though, how these decisions, made by politicians and an expansive healthcare bureaucracy, worlds away from those on the front lines, affect the care that is available. Make no mistake, health care is rationed, including mental health care. And if you want to talk about changing how we ration it, we need a better understanding of how it works now.

We Have Two-Tier Healthcare

Let’s get this out of the way right now. We do not have “free” healthcare, and we do not come close to providing for all the healthcare needs of the population. Dental, prescription drugs, ambulance services… there’s a long list. Some things (doctors visits, many expenses associated with hospital stays, etc.) are paid for by governments from tax revenues, and many other things are not covered. Including, most notably for our discussion, psychotherapy delivered by anyone other than a physician.

For many, psychotherapy may be the most effective treatment for their mental illness, or at least part of that treatment. Those with means to pay for it privately, or who have insurance whether from work or elsewhere, can access it with relative ease (though locating the right therapist for your needs may be difficult). If you don’t have the means, your chance of accessing psychotherapy is much lower.

In the remainder of this post, we’ll look at a few ways that access to care is rationed.

Rationing Psychiatrists

In our system, psychotherapy provided by physicians is normally covered by provincial health insurance. We all know that family physicians are far too busy with far too many patients to be able to regularly provide any kind of psychotherapy. That leaves psychiatrists.

The first way we ration psychiatrists is by limiting the number we produce. If you’re not familiar, after they’ve completed medical school, psychiatrists need to complete a typically five year residency training program to become psychiatrists. There are only a certain number of residency spots available across the country, which means only a certain number of new Canadian-trained psychiatrists each year. The number of those positions are determined based on government funding.

Whereas in the past, many psychiatrists may have simply opened up a private practice, it’s more common now for them to take a position in a hospital or some type of outpatient clinic. There are advantages to doing so, not the least of which is financial. Such positions often pay overhead costs that would otherwise be the responsibility of the psychiatrist (office rent, supplies, admin staff, etc.). Using very round numbers, a psychiatrist who might generate $300k/yr in fee-for-service billings can avoid up to $100k in expenses this way.

The downside is the position will require the psychiatrist giving up some autonomy. For example, the types of patients they see, how many they see, how long they can book appointments for, and to some degree even the types of care they provide may be dictated by the organization.

And there aren’t a lot of clinics that will hire psychiatrists to spend most of their time doing psychotherapy.

Rationing Psychologists and Other Therapists

While psychologists, social workers and other counsellors who provide psychotherapy are not covered by provincial health insurance plans, there are usually some places where you can receive some psychotherapy without needing to pay out of pocket.

Generally these are government funded mental health or other clinics, who hire a number of staff to run programs that provide a variety of services to their designated clientele.

Again, the clinic management and its associated budget will dictate the number of allied health workers who are hired, the structure of the programs (what type and how many sessions are provided).

It goes without saying there are not nearly enough of these no-charge services to meet the demands of everyone looking for (or who would benefit from) psychotherapy.

Bottom Line

If you want access to psychotherapy, unless you luck out and find a psychiatrist who does a lot of therapy as part of their practice, or your work has a very generous Employee Assistance Program (which tends to recognize the value of psychotherapy in getting people back to work sooner), you’re going to have to pay.

(Again, I’m not saying that rationing care in some way is a bad thing. What I think is a bad thing is when we refuse to honestly talk about how our health system actually works, and how we may want it to change.)

But have you ever wondered why so few psychiatrists, even those in private practice, actually do much psychotherapy? In the USA it’s largely that most HMO’s won’t pay for it, or at least pay much for it. But that wouldn’t happen here in Canada, would it?

The followup to this post takes a bit of a deep dive into how provincial fee schedules for physicians influence care.